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FOREWORD -------------------------------------------------------------------------------- 8 IT S A PEOPLE BUSINESS Peter Kitching, chairman, The Baltic Exchange 10 THE HALLMARK OF THE PROFESSIONAL SHIPBROKER Anthony Cooke, president, the Institute of Chartered Shipbrokers IMO -------------------------------------------------------------------------------- 15 A JOB WELL DONE Bill O Neil, secretary general, International Maritime Organisation SHIPOWNING & OPERATING -------------------------------------------------------------------------------- 22 DOUBLE VISION Lars Carlsson, chairman, INTERTANKO 26 THE PHILOSOPHICAL APPROACH Frederick Tsao, chairman, INTERCARGO 29 COMING IN FROM THE COLD Mats Jansson, president & ceo, LauritzenCool 32 PIONEERING SPIRIT Karl Terjesen, president, HUAL SHIPBROKING -------------------------------------------------------------------------------- TANKERS 36 FLYING HIGH Denis Petropoulos, head of tanker division and director, Braemar Seascope DRY CARGO 40 THE REAL WORLD Peter Kerr-Dineen, joint chairman, Howe Robinson S&P 43 SETTING STANDARDS James Freeland, past president, the Institute of Chartered Shipbrokers SHIPAGENCY -------------------------------------------------------------------------------- 49 KEEPING IT IN THE FAMILY Bernardo de Albuquerque D Orey, past president, Federation of National Associations of Ship Brokers and Agents 53 OPENING DOORS Umberto Masucci, past president, European Community Association of Ship Brokers and Agents 55 EYES AND EARS Peter Titchener, secretary general, Multiport INTERMEDIARIES -------------------------------------------------------------------------------- 58 GETTING PERSONAL Julia Mavropoulos, director, International Transport Intermediaries Club COMMUNICATIONS & IT -------------------------------------------------------------------------------- 61 A GOOD MISTAKE Alex Gray, director, e-business solutions division, Clarksons 64 BEYOND THE WAVES Robert Johnson, director, INMARSAT MANNING, TRAINING & EDUCATION -------------------------------------------------------------------------------- 67 PEOPLE ARE NEVER SIMPLE David Dearsley, deputy general secretary, International Shipping Federation SHIPMANAGEMENT -------------------------------------------------------------------------------- 76 MANAGING QUALITY Dirk Fry, president, International Ship Managers Association ENVIRONMENT, SAFETY & HEALTH -------------------------------------------------------------------------------- 85 THE VALUE OF HAPPINESS Alain-Michel Chauvel, director, Bureau Veritas CLASSIFICATION -------------------------------------------------------------------------------- 87 MOVING ON UP Alan Gavin, director, Lloyd s Register MARINE CONSULTING & SURVEYING -------------------------------------------------------------------------------- 90 OUT WITH THE OLD, IN WITH THE NEW John Noble, ceo, Salvage Association SHIP REGISTRIES & FLAG STATES -------------------------------------------------------------------------------- 94 PRIDE & PATRIOTISM Maurice Storey, ceo, UK Maritime and Coastguard Agency PORTS -------------------------------------------------------------------------------- 101 RISING TO THE CHALLENGE Bo Lerenius, group ceo, Associated British Ports (ABP) Holdings BUNKERING -------------------------------------------------------------------------------- 121 WORKING TO BUILD TRUST Nick Ladis, chairman, International Bunker Industry Association PAINTS & COATINGS -------------------------------------------------------------------------------- 126 THE RIGHT MAN FOR THE JOB Ed Jansen, consultant, TOUW Holdings SHIPBUILDING, REPAIR & EQUIPMENT -------------------------------------------------------------------------------- 129 EARLY RISER Kim Hyung-Byuk, chairman, Hyundai Heavy Industries SALVAGE & TOWAGE -------------------------------------------------------------------------------- 136 THINKING THE UNTHINKABLE Joop Timmermans, president, International Salvage Union P&I INSURANCE -------------------------------------------------------------------------------- 140 MANY A SLIP Peter Ahlas, ceo, HSBC Insurance Brokers MARITIME LAW -------------------------------------------------------------------------------- 143 THE PURSUIT OF EXCELLENCE Aleka Mandaraka Sheppard, director, London Shipping Law Centre MARINE INSURANCE -------------------------------------------------------------------------------- 153 TWO JOBS, ONE AIM Simon Beale, chairman, Joint Hull Committee SHIPPING FINANCE -------------------------------------------------------------------------------- 157 MONEY MATTERS Chris Chasty, Moore Stephens Our Word Our Bond - Annual Shipping Review