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Oceanus Agencia Maritima S/A - Rio de Janeiro (ID: 9412)
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English Portugues The Company Solutions Communication e-Services Friday, March 12, 2004 Login: Password: Forgot your password? Create an account Search: DisableWorkflow_Status Site Map Talk to us Media Opportunities DisableWorkflow_Status Lachmann Logistica Integral Terminais Oceanus Global Mitra The Company > Profile Profile Exclusively dedicated to port agency, Oceanus guarantees much more than the fulfillment of its shipowners' needs regarding their loading and unloading operations at Brazilian ports. The company develops exclusive solutions for each shipowner, thus guaranteeing the constant optimization of services. Our origin Established in April 2001 from the change of denomination of Lachmann Agencias Maritimas, the company from which Lachmann Group originated in 1927, Oceanus has as a goal to provide the customer with tailor-made services. Where we are Currently, the company has offices at several ports: Rio de Janeiro Santos Sao Paulo Belo Horizonte Paranagua Itajai Sao Francisco do Sul Imbituba Rio Grande Vitoria Salvador Belem Itaqui/Ponta da Madeira Manaus, Macapa, Fortaleza e Recife (soon) Differenced features Focusing on the customer is one of the main characteristics of Oceanus Agencia Maritima S.A. The constant training of its staff and the development of solutions through the cell system enable the enhancement of services rendered as well as the satisfaction of its customers. Besides, the company has received the ISO 9001:2000 standard certification, accrediting the level of excellence in port agency service quality. Read more Know more about our solutions for port agency services. Know more abou our management. Check our services. Contact us. Print Profile Mission Our Team Multiport Add value to the customer's logistics in both national and international market, with customized services and emphasizing the quality of relationship and customer service. Read more Know more about our solutions for port agency services. Know more abou our management. Check our services. Contact us. Worldwide recognition for the excellence of services rendered Founded in 1977, the Multiport Ship Agencies Network selects the best shipping agencies worldwide. To take part in this exclusive list, it is necessary to have both the highest standard of performance and ethical behavior. Each country is represented by only one member, in order to avoid conflict of interests in a same area of operation. Such a criterion makes the election of Oceanus Agencia Maritima S.A. even more important, once the company is present in this selection since 1984, being denominated as Lachmann Agencias Maritimas S.A. at that time. Today, Multiport has more than 100 members and covers more than 1500 ports around the world. By being part of such list, Oceanus gained an accreditation of worldwide recognition for its solid financial structure, professional reputation and capacity, market credibility as well as ethical and professional attitude developed since its foundation. Periodical assessments performed by independent and renowned experts in shipping guarantee the members' servicing quality as well as the solid financial status of the shipping agencies. The most recent Directory, containing useful general and contact information, is available cost-free for any person interested. Contact the organization headquartered in London and obtain further information. Know more about Our management. Key Performance Indicators. Contact us for port agency services. Visit the Multport website. Click here. Besides being supported by the Lachmann Group's structure, the company has offices at the country's major ports and a network of subagents at the remaining ports, in order to provide the best assistance to its customers. Among the main services rendered, we may highlight the coordination of port operations, the issuance and clearance of documents, the collection of freight fees and taxes, the container control and demurrage, the legal advice as well as the coordination of the embarking and disembarking of crew and passengers. The company coordinates the operations of up to 2000 vessels per year. The quality of services is guaranteed by the ISO 9001:2000 standard certificate, which accredits the quality performance in products and services, primarily focusing on the customer. Oceanus has a structure capable of assisting three categories of vessels: Liners Tramps Cruise liners Know more about Our history Our management Relationship Portal Contact us for port agency services Assistance to Liners The Methodology applied by Oceanus to guarantee its Liners customers' satisfaction is the permanent follow-up and exclusive assistance. With the implementation of the cell-based concepts, by having working teams dedicated to the development of specific solutions for each shipowner, Oceanus manages to constantly improve its services. The financial ability of the Lachmann Group, operating for 75 years on the market, ensures the credibility and reliability of Oceanus' port agency services. The company takes charge of collecting freight fees and other duties as well as the remittance of them to the shipowners. The speed in the remittance of hard currency values collected through taxes and freight fees is warranted by the financial management of Oceanus. The company offers two alternatives to its customers: receive, convert the values to hard currency and take charge for the remittance or just transfer the resources to the shipowner's local bank account. Take a look at the services rendered for liners: Operational assistance of the vessels at the ports Issuance of documents - BLs and Manifests Collection of freight and laytime fees Control of container warehousing and handling Charge statement - costing Collection of container demurrage fees Highlights Know more about our methodology See the cell-like organization in details Request quotation for port agency Know more about relationship portal Talk to us Assistance to non-liners (Tramps) The challenge of rendering the best service available to vessels with non-regular calls is faced with a management focused on their specific needs, where a cell consisting of a specialized team is dedicated exclusively to that market. The experience achieved through decades of operation allows Oceanus to keep its customers, whether shipowners or charterers, constantly informed on all relevant aspects of the market as well as on every detail relative to the operations of the vessels served. All services are performed in compliance with the key performance indicators. Thus, it is possible to constantly improve the activities aiming the customers' satisfaction. Check out the service rendered for tramps: Support to shipowners and charterers regarding the characteristics of the ports and their costs Follow-up of the berthing & unberthing operations Operation surveillance with frequent, complete and customized reports Issuance of documents Disbursement account statement. Assistance to Cruise Liners Guarantee a safe stay for every passenger and crew member. This is the challenge faced by Oceanus when assisting cruise liners. With solid experience on the business and teams with exclusive dedication to such kind of service, the company provides important differenciated services on port agency. The assistance is provided in anticipation of the ship's arrival at the port, lasting continually during its stay at the port. Whenever needed, corrective actions are taken immediately, through the constant contact among the exclusive service teams, both on board and at the office. Take a look at the services rendered for cruise liner assistance: Specialized assistance at port 24 hours a day Berthing &unberthing schedule in conjunction with the harbor administration Coordination of embarking and disembarhing of passengers together with the local travel agencies Crew assistance (healthcare assistance, embarking, disembarking and other services) as well passenger assistance in emergency cases Coordination of clearance, transportation and stripping of the vessel's supply containers with specialized manpower, including reefer cargoes Clearance of spare parts Assistance to the vessel's needs - supplies, fuel, water, garbage disposal, etc Estimation of disbursement Expenses On-time disbursement account statement Modern and professional management The large experience and specialization in maritime agency services, allied to a modern and professional management turn Oceanus into the best solution for the customers, both shipowners and freighters, regarding the maritime agency activities at all Brazilian ports. The business management model of Oceanus is supported by the following cornerstones: Focusing on the Customer Operational Excellence Focus on people Focusing on the Customer Oceanus develops specialized services according to its customers' needs. With its structure organized as cells, each one of these working teams has its focus oriented to the needs of a shipowner or a market. Such specialization contributes to bring even more together both the customer and the team. Thus, Oceanus works as an extension of the customer's organization and shares his focus on business. The work within each cell is divided into vessels and crew's operational attendance, documentation, costing, container control and demurrage fee collection. This working structure enables the integration of operations and the subsequent task flexibilization. By establishing performance key indicators and through the monitoring of results by means of periodic assessments and reports, the teams are able to enhance services and improve results to customers. Operational Excellence ISO 9001:2000 Standard Since 2000 Oceanus is certified in compliance with ISO 9000 Standard. In february 2003, Oceanus gained the ISO 9001:2000 Standard, certified by Lloyd's Register, regarding the full scope of port agency activities. Such certification states the excellent quality of services rendered. The ISO 9001:2000 certification warrants more than the standardization of services and accomplishment of task as required. It also warrants the company regards both customer and operational excellence as primary focus. Through a continuous control of documents, records, specific training, internal assessments and audits, the company nurtures the environment needed for a better evolution in service rendering as well as for the analysis of results. It is an ongoing process that pays particular attention to the customers' needs. Information Technology The flexibility to adjust itself to each customer's several systems is one of the differenced features. Oceanus has its own systems in continuous evolution. Furthermore, it relies on a structure capable of adapting itself to or integrating with systems used by its customers. The company speeds the information exchange among its customers, by using electronic data interchange (EDI). It guarantees that its customers' systems may be fed up at a higher speed and error-free, besides reducing exchange of printed information. Oceanus owns technology allowing the use of any message standard for two-way data interchange. Focus on People Oceanus invests heavily in the professional qualification of its employees by supporting the education of them at both graduation and post graduation level, including by sponsoring their expenses. The company adopts a structured policy of carrier development. The parameters used are: academic-level education, communication capacity in foreign (English) language, experience in the Foreign Trade market, and the level of multifunctionality, that is, the capacity of generating solutions for the customers in several complementary activities. To guarantee the excellence in service rendering, the employees have their performance evaluated constantly, which allows the planning of training and development actions, also orientating the internal process of reward. Instruments like participation in profit, wage raise by merit and ascension in the professional carrier through promotion assures the necessary stimulation to urge our employees to overcome challenges. The Multiport Ship Agencies Network selects the best shipping agencies worldwide... Oceanus Agencia Maritima S/A - Rio de Janeiro