Mr. Rana Roy

A-101, Avishkar Co-op Housing Society Ltd., Sector No. 6, Plot no.119, RDP No. 7, Charkop, Kandivali (West), Mumbai – 400067
Mobile number: - 02232916232, 9323868291
Email: andys2@rediffmail.com, andy_roy2003@yahoo.co.in 


Working as Customer service representative with Firstsource solutions Ltd. (28th Nov 2005 - Till date)

BskyB – UK's largest digital pay television platform and a leading broadcaster.

Job responsibility

•	Managing customer service.
•	Managing upgrades related to Customer Service.
•	Provide convincing responses to customers in the least possible time 
•	Handling billing enquiries, providing technical assistance, account management.
•	Supervision on the floor and managing escalated calls.
•	Mentoring and facilitating new joinees' performance during their OJT period.
•	Providing updates to the team and conducting refreshers to the new joinees in the team.
•	Provide feedback to the team.
•	Ensuring proper product knowledge.
•	Managing People & Task Management skills.
•	Team Player with positive attitude.


Major Achievement

•	Nominated as a Quality Spock to facilitate team's performance
•	Awarded the Best agent of the team on a couple of occasions
•	Awarded as Best Quality Agent
•	Awarded as Best agent on the floor

Worked in Crosslink Navigation Ltd. as an Operation Manager (Jan 2003 – Nov 2005)

Job responsibility

•	Dealing in Recruitment and Freight Operating for shipping companies.
•	Managing overall Administration including the documentation.
•	Managing People & Task Management skills.
•	Liaising with stakeholders.
•	Manpower planning. 
•	Interaction with clients.
•	Maintaining Database.
•	Ensuring the compliance of STCW 95. 

Major Achievement
•	Introduced STCW 95 in the organization.
•	Raising up the profit margin for the company by getting overseas clients.
•	Arranging the cargo for Principles from various parts of the world.
•	Major clients in Dubai and East Europe.

Worked as Officer with Various Shipping Companies out of which Al – Saba Shipping ltd. was the last company sailed with, wherein started with Amer Ship Management as a Radio Officer and finally signed off as Second officer. (23rd Sep 1996 – 31st Dec 2002)

Job responsibility

•	Overseeing Ship administration.
•	Handling cargo movement at the port.
•	Maintenance of the ship.
•	Client interaction.
•	Involved in recruitment process.
•	Looking after the technical matters with regards to electronic / electrical equipments.

Interest  and hobbies

Internet Surfing, Music, Playing.


Academic Qualification

Graduate.

Diploma in Professional Visualizer.

Passed 3 yrs course in Radio Electronic Equipments.


Personal Details:
Date of birth 		 24 Mar 1974.
Marital Status		 Married.
Languages Known      Hindi, English, Bengali and Marathi. 

Current CTC- 3 Lakhs/annum
Expected CTC- subject to discussion